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CRM provides enterprise quality Customer Support & Service features, such as Ticket Management, Knowledge Management, Customer Self Service Portal, Reports, and Support Statistics specifically useful for your organization's customer support force. You can also use other customer support-related modules, such as Products, Activity Management, Calendar, Contact Management, and so on.
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Key Modules
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Ticket Management |
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Track all trouble tickets related to customers end-to-end as per organization's customer support process |
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Associate trouble tickets with accounts, contacts, products, and other modules to have a better visibility on the trouble tickets |
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Create fully customizable list views as per Support person's requirement |
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Provide solutions to the trouble tickets submitted through Customer Portal |
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Automatically update the status of tickets through E-mail |
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Create fully customizable ticket reports |
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Create customer support statistics to help the managers to plan for a better customer support process. |
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Create custom fields as per your organization requirements |
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